FAQs

Lead Times

Each of our items are made to order, which allows great attention to detail when making your perfect piece, it does though of course extend our lead times. We publicly post 8-10 week lead time to ship on most of our items to ensure that in the worst case we at least meet your original expectations. We will work hard to beat that time frame, and will be sure to notify you along the way with updates on production and shipping dates.

Ship Times

We use 3rd party LTL shippers to ship our products. As such once the product leaves our facility we are no longer able to directly control its progress. Please keep in mind that our factory is in South Florida, so shipments to the west coast could take as long as 10 business days. Shipments to the south east typically take 2-3 days to arrive. The rest of the country can expect delivery some time between those 2 estimates. You will always be provided a tracking number once your order ships so you can follow along with the carrier’s progress.

Glue Joints

Maintaining the utmost aesthetically pleasing glue joints is incredibly important to us, and we are proud of our results. On that note though, while completely blemish-free glue joints are always the goal, the by-hand nature of lucite gluing makes for some variability in results. As such, please expect some small bubbling within any given glue joint to be QC’d as acceptable by our team. Don’t worry! We are talking very minor blemishes, and will absolutely reject and redo a piece with anything that we feel impedes on the overall beauty of the piece. We will not send anything out that we wouldn’t be proud to display in our own homes.

Size Tolerance

Please be aware that most sizes posted on our site are nominal and may vary from the exact size of your physical piece with in industry acceptable tolerances. If you are fitting a piece in to a space where fractions of an inch in any direction may have an effect on its fit, please contact us before placing your order to discuss exact sizing of the finished piece. Please also note that ‘’seat height’’ specifications on our site are always measured to the top of the sitting surface or the top of the cushion if applicable.