Shipping policy

Shipping

Depending on the size of the products ordered, we may ship using a traditional carrier or via freight (truck). Shipping methods and charged will be displayed during checkout.

Lead Times

Each of our items are made to order, which allows great attention to detail when making your perfect piece, it does though of course extend our lead times. We publicly post 8-10 week lead time to ship on most of our items to ensure that in the worst case we at least meet your original expectations. We will work hard to beat that time frame, and will be sure to notify you along the way with updates on production and shipping dates.

Ship Times

We use 3rd party LTL shippers to ship our products. As such once the product leaves our facility we are no longer able to directly control its progress. Please keep in mind that our factory is in South Florida, so shipments to the west coast could take as long as 10 business days. Shipments to the south east typically take 2-3 days to arrive. The rest of the country can expect delivery some time between those 2 estimates. You will always be provided a tracking number once your order ships so you can follow along with the carrier’s progress.

Faulkner Inc. is not liable for any delays in delivery caused by a 3rd party carrier

Please be aware most carriers currently have a suspension of service guarantee, to ensure your item arrives by the desired date, please plan in advance and with ample time.

Faulkner Inc will not be held responsible for orders shipped to an incorrect address provided by the customer.

Return Policy

All sales are final. We do not accept returns on custom or cut-to-size orders.

Refunds & Replacements (if applicable)

Refunds on any order will not be permitted.

Replacements will only be applicable if your item is defective or has arrived damaged due to shipping issues.

Required Procedure for Replacement: If your item has arrived damaged, please email us at sales@faulknerplastic.com or email the sales representative providing,

  • INVOICE NUMBER
  • NAME OF CUSTOMER ON THE INVOICE
  • PROOF OF DAMAGE (Including box damage)
  • NUMBER OF PRODUCTS THAT ARRIVED DAMAGED

*PLEASE NOTE: Proof of damage must include a clear video recording, as well as images of the order’s original packaging, shipping label on box, and all broken items in the same picture frame. (Please Include at least 7 images)

Proof of damage must be submitted within 2 calendar days of shipment arrival date

If proof of damage is not provided within 2 calendar days of shipment arrival, your order will not be valid for a replacement.

Failing to provide any of the requirements above will automatically disqualify your replacement submission.

If your replacement submission is approved, you will be subject to a credit value totaling equal or lesser the amount paid at the time of purchase.

All replacements are subject to Faulkner Inc. approval and must be authorized by a Faulkner Inc. Representative.

Exceptions

Please notify us of errors in your order within 2 calendar days of shipment arrival.

Faulkner Inc of Miami is committed to ensuring you receive the correct product, if your item does not match what is listed on your original invoice, we will generate a replacement.

Shipping

Shipping costs are non-refundable.